This policy applies to purchases made directly from Fast Track 1 NY. Purchases processed by another seller or marketplace may be governed by that seller’s refund procedure.
1. Refund eligibility
You may request review of an initial purchase within 7 days of payment where the service was not delivered as described, access could not be provisioned, or a verified technical fault prevented material use and our support team could not resolve it.
2. Normally non-refundable cases
Because the service provides immediate access to digital resources and credentials, refunds are normally unavailable after substantial use, resource downloads, API consumption, module or plugin delivery, renewal processing, plan-limit consumption, account suspension for a terms violation, or a change of mind after successful access.
3. Renewals and cancellations
Cancellation stops future renewal according to the billing provider’s process but does not automatically refund a completed billing period. You are responsible for cancelling before the renewal date.
4. How to request review
Contact FilesMaster Support with your order reference, account email, payment date and a clear description of the issue. We may request logs or reasonable troubleshooting cooperation before deciding the request.
5. Duplicate or unauthorized charges
Report suspected duplicate or unauthorized charges promptly. We may verify the account, payment provider records and access logs. This does not limit rights available through your payment provider or applicable law.
6. Processing
Approved refunds are returned to the original payment method where possible. Payment providers and banks control final posting time and currency conversion. Fees or exchange-rate differences outside our control may not be recoverable.
7. Mandatory legal rights
Nothing in this policy excludes refund or cancellation rights that cannot lawfully be excluded in your jurisdiction.